About the course

The GCC Client Success BluePrint™ is the first comprehensive course designed for leaders and their teams to learn about Client Success from the ground up. From historical and cultural overviews of the origins of Client Success practices to modern-day applications and unique methods of ensuring your clients are retained and grown in the most organic way possible, the course is jam-packed with valuable insights to help you decide on, or grow, your existing Client Success business unit. Through a mix of videos, case studies, activities, and practical tools, you’ll gain a step-by-step framework that global corporations use to drive retention and growth; adapted for the Gulf. The Blueprint gives you not just theory, but actionable strategies you can apply immediately to strengthen client relationships, improve renewals, and position your team for long-term success.

The only course built for the GCC business landscape 

Strategies adapted from Fortune 500 and GCC companies, localised for Gulf markets

Packed with tools, templates and real case studies

Built with you in mind

Tailored to senior industry leaders and their teams, ready to take Client Success in the GCC to the next level. The BluePrint™ gives you proven frameworks, cultural know-how, and actionable tools to build stronger client relationships, drive renewals, and lock in long-term growth across one of the fastest-moving business regions in the world.

Learn from proven models

Across the world, especially in North America, Client Success is a vital part of the business landscape. Companies in this space have practiced Client Success for over a century, and those learnings, both good and bad, are all included in the BluePrint™.

Gain a competitive advantage

Client Success is still new to the GCC, and by enrolling in the BluePrint™ course, you’re getting in at the ground floor of something that will continue to rise. Your investment will be rewarded with the transformation of your current department and client relationships.

Keep your insights relevant

The BluePrint™ course continuously asks the questions that matter to the GCC: How does this apply culturally? How does this align with national visions and changing environments? All while anchoring around set models that will transform your ways of working within Client Success.

10 Modules to help you succeed

10 Chapters · 52 Lessons

  1. 1

    Introduction & Orientation

    1. (Included in full purchase)

      1.1 Welcome to the course [VIDEO]

    2. (Included in full purchase)

      1.2 Client Success introduction [ARTICLE]

    3. (Included in full purchase)

      1.3 Common acronyms and good to knows [ARTICLE]

    4. (Included in full purchase)

      1.4 About yourself and your goals [REFLECTIVE]

  2. 2

    The Foundations of Client Success

    1. (Included in full purchase)

      2.1 Post-War origins [VIDEO]

    2. (Included in full purchase)

      2.2 Software & SaaS transformation [ARTICLE]

    3. (Included in full purchase)

      2.3 Client Success expansion [ARTICLE]

    4. (Included in full purchase)

      2.4 A brief history of Customer Success [STUDY]

    5. (Included in full purchase)

      2.5 Client Success in the GCC [ACTIVITY]

  3. 3

    Structures and Organisation

    1. (Included in full purchase)

      3.1 Structure - within a Client Success team [ARTICLE]

    2. (Included in full purchase)

      3.2 Structure - within a company [ARTICLE]

    3. (Included in full purchase)

      3.3 Reporting Structure Matching [ACTIVITY]

    4. (Included in full purchase)

      3.4 Reporting structure: Pros & Cons [ARTICLE]

    5. (Included in full purchase)

      3.5 Building for Success in the GCC [VIDEO]

  4. 4

    Building a World-Class Client Success Team

    1. (Included in full purchase)

      4.1 What Makes a Winning Client Success Team? [VIDEO]

    2. (Included in full purchase)

      4.2 How to train your Client Success team [ARTICLE]

    3. (Included in full purchase)

      4.3 KPIs and Metrics [Article]

    4. (Included in full purchase)

      4.4 Working with Sales: Building Client Success Capability in a GCC SaaS Company [STUDY]

    5. (Included in full purchase)

      4.5 Building A Client Success Capability in a GCC SaaS Company Key Takeaways [ARTICLE]

    6. (Included in full purchase)

      4.6 Retaining Client Success talent in a volatile GCC market [ARTICLE]

    7. (Included in full purchase)

      4.7 Effective Learning & Development [ARTICLE]

  5. 5

    Client Success in Crisis Management

    1. (Included in full purchase)

      5.1 Client Success and its role in Crisis Management [VIDEO]

    2. (Included in full purchase)

      5.2 The key areas of Crisis Management [ARTICLE]

    3. (Included in full purchase)

      5.3 How Microsoft Operates their Client Success Organization [STUDY]

    4. (Included in full purchase)

      5.4 What is a crisis and why do they occur? [ARTICLE]

    5. (Included in full purchase)

      5.5 How and When Can Client Success Save the Day? [STUDY]

    6. (Included in full purchase)

      5.6 How and When Can Client Success Save the Day? Case Study Key Takeaway [ARTICLE]

  6. 6

    AI and Digital Transformation in Client Success

    1. (Included in full purchase)

      6.1 The Digital Transformation of Client Success [ARTICLE]

    2. (Included in full purchase)

      6.2 How have GCC clients changed? [VIDEO]

    3. (Included in full purchase)

      6.3 How, when and why will AI make a difference to Client Success in the GCC [ARTICLE]

    4. (Included in full purchase)

      6.4 The Human Touch [ACTIVITY]

    5. (Included in full purchase)

      6.5 Process Optimization and Automation [ARTICLE]

  7. 7

    Client Success and CRM

    1. (Included in full purchase)

      7.1 Introduction to CRM [VIDEO]

    2. (Included in full purchase)

      7.2 Customer Information Quality: User Satisfaction [ARTICLE]

    3. (Included in full purchase)

      7.3 How can you clean up your CRM to make it more powerful for Client Success? [ARTICLE]

    4. (Included in full purchase)

      7.4 How would Client Success use the CRM? [ARTICLE]

    5. (Included in full purchase)

      7.5 Which CRMs are the most configured for the GCC? [STUDY]

  8. 8

    The Future of Client Success in the GCC

    1. (Included in full purchase)

      8.1 Introduction [ARTICLE]

    2. (Included in full purchase)

      8.2 Client Success and the GCC National Visions [VIDEO]

    3. (Included in full purchase)

      8.3 Case Study: Gartner in Saudi Arabia [STUDY]

    4. (Included in full purchase)

      8.4 Case Study: The Gartner Recipe for the GCC [STUDY]

    5. (Included in full purchase)

      8.5 Client Success and Dubai [ARTICLE]

    6. (Included in full purchase)

      8.6 AI Impacts on GCC’s changing Client Success landscape [ARTICLE]

  9. 9

    Applications of Client Success in Modern Business

    1. (Included in full purchase)

      9.1 Revenue Generator Vs Cost Generator [ARTICLE]

    2. (Included in full purchase)

      9.2 Does it help to have a good product or service? [VIDEO]

    3. (Included in full purchase)

      9.3 Is being known in the market a game changer? [STUDY]

    4. (Included in full purchase)

      9.4 Top tip: How to learn from the giants [ARTICLE]

    5. (Included in full purchase)

      9.5 Client Success for Various Industries in the GCC [ARTICLE]

  10. 10

    Takeaway

    1. (Included in full purchase)

      10.1 Self evaluation - What Is Missing? [ARTICLE]

    2. (Included in full purchase)

      10.2 Takeaways [VIDEO]

    3. (Included in full purchase)

      10.3 GCC CS BluePrint™ Portfolio [STUDY]

    4. (Included in full purchase)

      10.4 References and Additional Sources [ARTICLE]

Made for the GCC. Made for you to succeed.

The GCC BluePrint™ is the GCC's first consulting, training, and advisory company dedicated to helping organizations align their vision with Client Success at the forefront.

$499.00

Enroll now